e-Learning button
1300 882 451
Online enquiry

Health Careers Blog

Challenges You Might Face in the Medical Reception Field

Cristina Anzellotti - Tuesday, March 25, 2014

Dealing with people on a regular basis can sometimes be a taxing job. Dealing with people who have health problems and physical complaints can be more stressful than any other job, most especially when these people are not in their best of behaviours in some instances. The role of a receptionist, therefore is not an easy job. They may look good, present with good aura and dress impeccably well but these are all essential things for them to build a facade of not being affected by the stresses they are dealt with as part of their jobs.

medical receptionists at workMedical receptionists are considered to be the front-liners and are highly important in the image of the health care institution they are working for. The manner in which they deal with their clients provide them the idea of how they will be dealt with inside the health care institutions. Their tasks include activities such as answering and entertaining telephone calls both from patients and other members of the health care institution, handling out of insurance claim forms, and facilitating communication between people in and out of their institutions.

Apart from these duties, there are also other tasks that can be delegated to the medical receptionists, and therefore they have to keep themselves updated to be abreast about the trends and issued in the medical reception field. One of the best ways to do this is to get Level III Certification in Business Administration. In taking this course, the medical receptionist can also learn skills essential in performing other tasks that may be required of them such as billing and cash flow recording, and documentation of medical procedures done on patients.

There are other challenges that the medical receptionist faces and would face in the conduct of his job, but with the proper communication skills, a great outlook, and professional demeanor, any challenge can be overcome.

Cristina Anzellotti