e-learning button
1300 882 451
Online enquiry

Diploma of Practice Management HLT52012

This qualification covers workers who undertake a range of functions requiring application of knowledge and skills to achieve results in line with the organisation/business's goals and strategic direction. These workers manage the operations and promotion of professional practices in the health sector.

Occupational titles for these workers may include:

  • Practice manager
  • Business manager
  • Program manager
  • Service manager


 Course PDF

Contact Us 

Online form


16 units of competency are required for award of this qualification, including 10 core units + 6 elective units. A wide range of elective units is available, including:

  • Group A electives which are recommended for culturally aware and respectful practice and other relevant electives listed below
  • Units of competency to address workplace requirements and packaged at the level of this qualification or higher in Health and/or Community Services Training Packages
  • Where appropriate, to address workplace requirements, up to 3 units of competency packaged at the level of this qualification or higher in other relevant Training Packages or accredited courses where the details of those courses are available on the TGA or other public listing

Core units

  • BSBMED301B              Interpret and apply medical terminology appropriately
  • BSBMGT502B              Manage people performance
  • BSBRSK501A              Manage risk
  • HLTHIR505D                Provide leadership in promoting effective work practices in health
  • HLTHIR506C                Implement and monitor compliance with legal and ethical requirements
  • HLTIN403C                  Implement and monitor infection control policy and procedures(Note pre-requisite: HLTIN301C)
  • HLTWHS300A              Contribute to WHS processes
  • HLTWHS501A              Manage workplace WHS processes
  • HLTPM501B                Manage in a health care business
  • HLTPM502B                Manage health billing and accounting system


Group A electives - recommended for culturally aware and respectful practice

Where work involves a specific focus on Aboriginal and/or Torres Strait Islander and/or culturally diverse clients or communities, one or both of the following electives is recommended:

  • HLTHIR403C                Work effectively with culturally diverse clients and co-workers
  • HLTHIR404D                Work effectively with Aboriginal and/or Torres Strait Islander people


Other relevant electives

Electives are to be selected in line with the specified Packaging Rules. Employers may specify that certain electives are required to address identified workplace needs.  The following grouping of electives is intended to facilitate selection. Electives may be selected from one or more groups.


  • BSBADM502B             Manage meetings
  • BSBAUD503B              Lead a quality audit
  • BSBAUD504B              Report on a quality audit
  • BSBCUS501C               Manage quality customer service
  • BSBFIM501A               Manage budgets and financial plans
  • BSBINM501A               Manage an information or knowledge management system
  • BSBMGT502B              Manage people performance
  • BSBMGT515A              Manage operational plan
  • BSBMGT516C              Facilitate continuous improvement
  • BSBPUR501C               Develop, implement and review purchasing strategies
  • BSBRKG502B               Manage and monitor business or records systems
  • BSBSUS501A                Develop workplace policy and procedures for sustainability
  • BSBWOR502B             Ensure team effectiveness
  • CHCCD619B                Establish and maintain community, government and business partnerships
  • CHCINF505C                Meet statutory and organisation information requirements
  • CHCPOL504B              Develop and implement policy
  • HLTHIR501C                Maintain an effective health work environment
  • PSPMNGT605B            Manage diversity


Practice promotion

  • BSBADV507B               Develop a media plan
  • BSBADV509A               Create mass print media advertisements
  • BSBADV510A               Create mass electronic media advertisements
  • BSBMKG501B              Identify and evaluate marketing opportunities
  • BSBMKG502B              Establish and adjust the marketing mix
  • BSBMKG514A              Implement and monitor marketing activities
  • BSBMKG608A              Develop organisational marketing objectives

Human resources

  • BSBHRM502A             Manage human resources management information systems
  • BSBHRM503B             Manage performance management systems
  • BSBHRM505B             Manage remuneration and employee benefits
  • BSBHRM506A             Manage recruitment selection and induction processes
  • BSBHRM507A             Manage separation or termination
  • BSBHRM509A             Manage rehabilitation or return to work programs
  • BSBWRK509A              Manage industrial relations



  • CHCORG428A             Reflect on and improve own professional practice
  • HLTAMBPD401C         Manage personal stressors in the work environment


The importance of culturally aware and respectful practice

All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.