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BSB31115 Certificate III in Business Administration (Medical) - This training is subsidised by the NSW Government

This qualification is suitable for those working in various medical administration contexts. Individuals may exercise discretion and judgement using appropriate knowledge to provide technical advice and support to a team.

Job Roles

  • Medical Receptionist
  • Medical Records Clerk
  • Medical Secretary

Entry requirements

There are no entry requirements for this qualification.




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Pathways into the qualification

  • Preferred pathways for candidates considering this qualification include: 
  • BSB20115 Certificate II in Business or other relevant qualification/s with vocational experience assisting in a range of support role
  • Job roles for candidates seeking entry based upon their vocational experience includes:
    • Administration Assistant
    • Clerical Worker
    • Data Entry Operator
    • Information Desk Clerk
    • Office Junior
    • Receptionist.

    This breadth of expertise would link to the competencies required to undertake this qualification.

    Packaging Rules

    Total number of units 13

    2 core units + 11 elective units

    Core units

    BSBITU307 Develop keyboarding speed and accuracy

    BSBWS201 Contribute to health and safety of self and others
  • Group A units
  •  BSBMED301  Interpret and apply medical terminology appropriately

  • BSBMED303  Maintain patient records

    • BSBMED304  Assist in controlling stocks and supplies
    • BSBMED305 Apply the principles of confidentiality, privacy and security 

                          within the medical environment              

       BSBMED401  Manage patient record keeping system

     Group B units

    BSBADM307 Organise schedules

    BSBFIA302 Process payroll

    BSBFIA303 Process accounts payable and receivable

    BSBFIA304 Maintain a general ledger

    BSBITU302 Create electronic presentations

    BSBITU303 Design and produce text documents

    BSBITU304 Produce spreadsheets

    BSBITU306 Design and produce business documents

    BSBITU309 Produce desktop published documents

    BSBWRT301 Write simple documents

    BSBTU302 Create electronic presentations

    • BSBITU303  Design and produce text documents
    • BSBITU304   Produce spreadsheets
    • BSBITU306   Design and produce business documents
    • BSBITU309  Produce desktop published documents
  • Group C Units

    BSBADM302 Produce texts from notes

    BSBADM303 Produce texts from audio transcription

    BSBADM311 Maintain business resources

    BSBCMM301 Process customer complaints

    BSBCUS301 Deliver and monitor a service to customers

    BSBDIV301 Work effectively with diversity

    BSBFIA301 Maintain financial records

    BSBINM301 Organise workplace information

    BSBINM302 Utilise a knowledge management system

    BSBINM303 Handle receipt and despatch of information

    BSBINN201 Contribute to workplace innovation

    BSBITU301 Create and use databases

    BSBITU305 Conduct online transactions

    BSBPRO301 Recommend products and services

    BSBSUS201 Participate in environmentally sustainable work practices

    BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

    BSBWOR204 Use business technology

    BSBWOR301 Organise personal work priorities and development

    BSBWOR302 Work effectively as an off‑site worker