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Certificate III in Health Administration  -HLT37315

This qualification reflects the role of administrative workers in the health industry. These workers follow known routines and procedures, taking responsibility for their own work under general supervision. They combine communication, customer service and technical skills, and use discretion and judgment to adapt and transfer their skills to different situations.

Occupational titles for these workers may include:

  • Admissions clerk
  • Clinical coding clerk
  • Administrative worker
  • Ward clerk
     

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PACKAGING RULES

Total number of units = 13

  • 5 core units
  • 8 elective units, consisting of:
    • at least 3 units from the Administration group below
    • up to 5 units from the electives listed below, any endorsed Training Package or accredited course – these units must be relevant to the work outcome

All electives chosen must contribute to a valid, industry-supported vocational outcome.

Core units

  • CHCCOM005

    Communicate and work in health or community services

    CHCDIV001

    Work with diverse people

    HLTINF001

    Comply with infection prevention and control policies and procedures

    HLTWHS001

    Participate in workplace health and safety

    BSBMED301

    Interpret and apply medical terminology appropriately


Elective units-Administration


HLTADM005

Produce coded clinical data

BSBFIA301

Maintain financial records

BSBFIA303

Process accounts payable and receivable

BSBFLM305

Support operational plan

BSBFLM309

Support continuous improvement systems and processes

BSBINM301

Organise workplace information

BSBINM401

Implement workplace information system

BSBINN201

Contribute to workplace innovation

BSBITU306

Design and produce business documents

BSBMED302

Prepare and process medical accounts

BSBMED303

Maintain patient records

BSBRKG301

Control records

 

BSBRKG303

Retrieve information from records

Other electives

CHCCCS020

Respond effectively to behaviours of concern

CHCCOM001

Provide first point of contact

HLTAID003

Provide first aid

BSBCUS301

Deliver and monitor a service to customers


The importance of culturally aware and respectful practice


All workers undertaking work in health need foundation knowledge to inform their work with Aboriginal and/or Torres Strait Islander clients and co-workers and with clients and co-workers from culturally and linguistically diverse backgrounds. This foundation must be provided and assessed as part of a holistic approach to delivery and assessment of this qualification. Specific guidelines for assessment of this aspect of competency are provided in the Assessment Guidelines for the Health Training Package.